Privacy Policy indobett – Malaysia User Data Protection

1 Information We Collect

When you register and use the indobett platform, we collect several types of information to ensure our services run smoothly and securely. Below are the categories of information we collect:

1.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, and account password.
• KYC Information: National ID or passport number, proof of address, and other verification documents required to comply with identity verification requirements.
• Payment Information: Bank account details, account holder name, and other payment method information used for deposits and withdrawals. Full credit/debit card numbers are not stored on our servers.
• Communications: Any messages or complaints you send to our support team via live chat or other communication channels.

1.2 Information Collected Automatically

• Usage Data: Login records, session times, pages visited, and navigation patterns within the platform.
• Device Information: Device type, operating system, web browser version, and screen resolution.
• Network Information: IP address, internet service provider name, and general geographic location (city/state).
• Game Data: Betting history, wins, losses, and other gaming activity for account management and legal compliance purposes.

2 How We Use Your Data

Collected data is used for the following purposes. We only use your data for legitimate and appropriate ends:

3 Legal Basis for Data Processing

Indobett processes your personal data on one or more valid legal bases:

• Contractual Agreement: Processing is necessary to fulfil the contract between you and indobett — for example, to process deposits, verify wins, and manage your account.
• Legal Obligation: indobett is legally required to retain certain records, conduct identity verification (KYC), and comply with anti-money laundering (AML) requirements.
• Legitimate Interest: We process some data for our legitimate interests such as platform security, fraud detection, and service improvement — provided these interests do not override your privacy rights.
• Consent: For marketing communications and non-essential cookies, we obtain your consent in advance. You may withdraw this consent at any time.

4 Data Sharing with Third Parties

Indobett does not sell or rent your personal data to any third party. However, there are certain situations where we need to share information with trusted parties:

4.1 Service Providers

We work with third-party service providers that help us operate the platform — including payment processing providers, game providers, and identity verification services. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

Indobett may be required to disclose your personal information to relevant authorities when mandated by law, court order, or a legitimate request from law enforcement agencies. We will not disclose more information than is required by law.

4.3 Platform Protection

In cases of suspected fraud, money laundering, or serious security threats, indobett may share necessary information with relevant parties for investigation and protection purposes. This is done to safeguard the interests of all our members.

5 Data Storage and Security

5.1 Retention Period

Indobett retains your personal data for as long as your account is active or as needed to provide services to you. Following account closure, we retain certain records for a period required by law — typically 5 to 7 years — for legal compliance purposes and to resolve any disputes that may arise.

5.2 Security Measures

Indobett implements multiple layers of security protection to safeguard your personal data:

• Data Encryption: All sensitive data is encrypted in transit and at rest using the latest industry standards.
• Access Control: Only authorised staff with a legitimate business need may access members' personal data.
• Continuous Monitoring: Our monitoring systems detect and respond to suspicious activity in real time.
• Security Audit: Internal and external security audits are conducted periodically to identify and address any vulnerabilities.
• Staff Training: All staff undergo comprehensive data protection training and are bound by confidentiality agreements.

6 Your Rights as a Data Subject

As an indobett platform user, you have the following rights regarding your personal data. All requests will be processed within 30 business days:

7 Cookies and Tracking Technologies

Indobett uses cookies and similar tracking technologies to enhance the user experience and platform security. There are three categories of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are essential for the platform to operate.
• Performance Cookies: Helps us understand how players use the platform so we can improve the user experience. This information is collected in aggregate and anonymised form.
• Preference Cookies: Saves your preferences such as language and display settings so you don't have to reset them every time you log in.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality.

8 International Data Transfers

In the course of our operations, your personal data may be transferred to servers located outside Malaysia. When such transfers occur, we ensure adequate protection through the following measures:

• Transfers only to providers with data protection standards equivalent to or higher than those of Malaysia.
• Binding contractual agreements requiring vendors to comply with our data protection standards.
• Regular audits of providers to ensure ongoing compliance.

9 Children's Privacy

The indobett platform is restricted to individuals aged 18 and above. We do not knowingly collect, store, or process personal data of children under the age of 18. If we find that a child's data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

If you believe your child has registered on our platform, please contact our support team immediately via live chat.

10 Changes to the Privacy Policy

Indobett may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via in-platform notifications or by registered email before the changes take effect.

We encourage you to review this page periodically to stay updated on how we protect your information. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

Your continued use of the indobett platform after any changes to this Privacy Policy means you accept the updated policy. If you disagree with the changes, please stop using the platform and contact us to close your account.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights as a data subject, please contact the indobett customer support team via live chat available 24/7 on our platform. Please clearly state that your request relates to data privacy so we can route it to the responsible team.

You may also refer to other relevant policies:

• indobett Terms and Conditions — Overall platform usage rules
• Responsible Gaming — Tools and resources for playing safely
• Frequently Asked Questions (FAQ) — Answers to frequently asked questions